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Difficulty: MediumVocabulary in Context and Idiomatic Correspondence Terms

A formal letter sent by a customer service manager to a client regarding a shipping error states that the department will 'make itself cargo' of the situation. Which of the following best describes what the manager is communicating to the client?

  1. A
    The manager will personally load and ship physical freight to the customer.
  2. B
    The manager will appoint the customer to a vacant employment position.
  3. The manager will take responsibility for addressing the customer's issue.Answer
  4. D
    The manager will deduct or charge money from the customer's credit account.

Answer

The manager will take responsibility for addressing the customer's issue.
The correct answer is correct because the Spanish idiom 'hacerse cargo' translates to taking charge of or assuming responsibility for a situation. In this customer service context, it means the manager is taking ownership of resolving the problem.

Step-by-Step Solution

1
Analyze the literal translation of the Spanish phrase 'make itself cargo' (hacerse cargo) used in the correspondence.
Recognize that 'hacerse cargo' translates to 'to take responsibility' or 'to take charge of' rather than a physical or financial action.
This helps avoid the literal translation trap of treating 'cargo' as physical freight or a financial fee.
2
Evaluate the context of the letter, which is a customer service response to a shipping error.
Determine that the manager is assuring the customer that they are taking responsibility for correcting the mistake.
Context confirms the idiomatic usage of the phrase as taking responsibility rather than hiring the customer or charging them money.

Key Concept

Vocabulary in Context and Idiomatic Correspondence Terms
Estimated Time:1m 0s
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Vocabulary in Context and Idiomatic Correspondence Terms

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