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Difficulty: EasyAWS Machine Learning Services

A company wants to improve its customer support system by implementing two new features. First, they want to build a conversational chatbot that can interact with users via voice and text. Second, they want to automatically analyze customer support emails to detect the overall sentiment (positive, negative, or neutral). Which of the following AWS services should the company use to achieve these goals? (Select TWO.)

  1. Amazon LexAnswer
  2. Amazon ComprehendAnswer
  3. C
    Amazon Rekognition
  4. D
    Amazon Polly
  5. E
    Amazon Transcribe

Answer

The correct services are Amazon Lex for building conversational chatbots and Amazon Comprehend for sentiment analysis.
The correct services are Amazon Lex and Amazon Comprehend. Amazon Lex allows developers to build conversational interfaces (chatbots) using voice and text. Amazon Comprehend uses natural language processing (NLP) to extract insights, including sentiment analysis (positive, negative, neutral), from text datasets like customer emails.

Step-by-Step Solution

1
Identify the requirement for the conversational chatbot.
Amazon Lex is the service designed specifically to build conversational voice and text interfaces.
Matching the chatbot requirement to the appropriate specialized AI service.
2
Identify the requirement for text sentiment analysis.
Amazon Comprehend is the natural language processing (NLP) service that analyzes text to find sentiment.
Matching the sentiment analysis requirement to the appropriate specialized AI service.

Key Concept

AWS Machine Learning Services
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Topics

AWS Machine Learning Services

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