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Difficulty: EasySoftware as a Service (SaaS)

A retail company adopts a cloud-based customer loyalty platform. The platform is fully hosted and maintained by the service provider, and store employees access it via a web browser.

Which two tasks are the responsibility of the cloud provider for this Software as a Service (SaaS) application?

  1. A
    Configuring and maintaining the underlying virtual machines
  2. B
    Developing and deploying custom database schemas and middleware
  3. Applying software updates and security patches to the loyalty applicationAnswer
  4. Managing the physical hardware and operating systems hosting the applicationAnswer

Answer

Applying software updates and security patches to the loyalty application, and managing the physical hardware and operating systems hosting the application
In a Software as a Service (SaaS) model, the cloud provider is fully responsible for managing the application software (including updates and security patches) as well as the underlying infrastructure, physical hosts, and operating systems.

Step-by-Step Solution

1
Identify the cloud service model described in the scenario.
The customer loyalty platform is a fully hosted and maintained application accessed via web browser, which represents Software as a Service (SaaS).
Determining the correct service model is necessary to apply the shared responsibility model rules.
2
Determine the cloud provider's responsibilities under the SaaS model.
Under SaaS, the provider manages the application updates, operating systems, and physical infrastructure. The customer only manages their own data, devices, and user access.
This helps distinguish the correct provider duties from customer-managed tasks.

Key Concept

Software as a Service (SaaS) Shared Responsibility
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Topics

Software as a Service (SaaS)

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