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Difficulty: EasySoftware as a Service (SaaS)

A company plans to migrate its customer support team to a cloud-based customer ticketing solution under a Software as a Service (SaaS) model. Which of the following responsibilities will remain with the customer after the migration? (Select two.)

  1. Managing the endpoint devices used to access the ticketing applicationAnswer
  2. Securing the data and files uploaded to the ticketing applicationAnswer
  3. C
    Applying software security patches to the ticketing application
  4. D
    Maintaining and patching the operating system of the virtual machines hosting the application

Answer

Managing the endpoint devices used to access the ticketing application, and securing the data and files uploaded to the ticketing application
In a Software as a Service (SaaS) model, the customer is always responsible for managing their own data (such as securing the data and files uploaded to the ticketing system) and managing their own endpoint devices (such as managing the endpoint devices used to access the ticketing application). The SaaS provider manages the application, operating systems, and infrastructure.

Step-by-Step Solution

1
Identify the cloud service model in the scenario.
The ticketing system is deployed as a Software as a Service (SaaS) solution.
This establishes the shared responsibility model boundaries for the question.
2
Determine customer responsibilities in SaaS.
In a SaaS model, the customer is responsible for information and data, devices (mobile and PCs), and accounts and identities.
This allows filtering of the choices to identify the options that represent data management and device management.

Key Concept

Software as a Service (SaaS) customer responsibilities
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Topics

Software as a Service (SaaS)

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