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Difficulty: MediumSoftware as a Service (SaaS)

A logistics company adopts a cloud-based fleet tracking application delivered as a Software as a Service (SaaS) solution. The company's IT department is defining the roles and responsibilities for maintaining the new system. According to the cloud shared responsibility model, which of the following tasks is the sole responsibility of the logistics company?

  1. A
    Installing security patches on the operating system of the application servers.
  2. Managing user accounts and access permissions for the dispatchers.Answer
  3. C
    Configuring database auto-scaling rules to handle spikes in tracking data.
  4. D
    Allocating upfront Capital Expenditure (CapEx) budget to procure the hardware host servers.

Answer

Managing user accounts and access permissions for the dispatchers.
Under the cloud shared responsibility model for Software as a Service (SaaS), the customer always retains responsibility for managing their own data, devices, and identities/accounts. Managing user accounts and access permissions for the dispatchers directly falls under the accounts and identities responsibility.

Step-by-Step Solution

1
Identify the service model from the scenario.
The logistics company is using a Software as a Service (SaaS) application.
Different cloud service models (IaaS, PaaS, SaaS) have different shared responsibility boundaries.
2
Apply the shared responsibility model rules for SaaS.
In SaaS, the provider manages the physical hosts, network, hypervisor, OS, databases, and application software. The customer remains responsible for data, devices, and accounts/identities.
This determines the dividing line between provider and customer tasks.
3
Evaluate the choices to find the customer responsibility.
Managing user accounts and permissions matches the 'accounts and identities' responsibility of the customer.
Other tasks like OS patching, database scaling, and hardware purchasing are managed by the provider.

Key Concept

Software as a Service (SaaS) Shared Responsibility
Estimated Time:1m 0s
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Topics

Software as a Service (SaaS)

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