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Difficulty: MediumAzure Virtual Machines and Azure Virtual Desktop

A customer support agency needs to provide its remote call center representatives with access to a secured, desktop-based CRM application. The agency wants to implement a centralized desktop virtualization solution that allows multiple representatives to log into separate, isolated sessions on the same pool of underlying virtual machines to reduce overall compute costs. Which Azure service should the agency use?

  1. A
    Azure App Service
  2. B
    Azure Container Instances
  3. Azure Virtual DesktopAnswer
  4. D
    Azure Virtual Machines

Answer

Azure Virtual Desktop
Azure Virtual Desktop is a cloud-based desktop and application virtualization service. It uniquely allows organizations to set up multi-session Windows 10 or Windows 11 deployments, enabling multiple users to run isolated sessions concurrently on the same underlying virtual machine resources to optimize costs.

Step-by-Step Solution

1
Analyze the requirements: the customer needs a centralized desktop virtualization solution for remote representatives to access a desktop CRM application.
Identify that the solution must deliver desktop virtualization rather than web hosting or raw container hosting.
Desktop CRM applications require a full desktop environment (Windows client OS) rather than a simple web runtime.
2
Analyze the cost optimization constraint: multiple users must log into separate, isolated sessions on the same underlying virtual machine resources.
Identify that a multi-session desktop hosting capability is required.
Multi-session capability enables cost-effective resource pooling for virtual desktops.
3
Evaluate the candidate services and choose the one that provides managed multi-session desktop virtualization.
Determine that Azure Virtual Desktop uniquely fulfills both the desktop virtualization and multi-session sharing requirements.
Azure Virtual Desktop includes a built-in session broker and supports Windows 10/11 multi-session deployment.

Key Concept

Azure Virtual Desktop vs Azure Virtual Machines
Estimated Time:1m 0s
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Topics

Azure Virtual Machines and Azure Virtual Desktop

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