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Difficulty: MediumSoftware as a Service (SaaS)

A boutique real estate agency adopts a cloud-based document collaboration platform delivered as a Software as a Service (SaaS) solution to manage client contracts. Is the statement that the agency is responsible for installing software updates and feature upgrades on the collaboration platform true or false?

Answer: Answer

Answer

False
The correct answer is False because a primary characteristic of Software as a Service (SaaS) is that the cloud provider manages, patches, and updates the application software automatically. The customer has no responsibility for software maintenance or installation.

Step-by-Step Solution

1
Identify the cloud service model from the scenario description.
The scenario describes a document collaboration platform delivered as Software as a Service (SaaS).
Correctly identifying the service model is essential to determine the corresponding shared responsibility division.
2
Determine who holds the responsibility for application updates and patches in a SaaS model.
Under the SaaS shared responsibility model, the cloud service provider fully manages the application layer, including patching, updating, and upgrading software.
SaaS abstracts all infrastructure and application maintenance away from the customer.
3
Evaluate the statement in the prompt against SaaS responsibilities.
The statement claims the customer (the agency) must install updates, which is false since the provider is responsible.
Comparing the scenario's claim to the defined cloud model rules yields the final true/false determination.

Key Concept

SaaS Shared Responsibility Model
Estimated Time:1m 0s
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Topics

Software as a Service (SaaS)

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