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Difficulty: EasyTroubleshooting Windows Performance and Application Crashes

A user reports that a desktop utility application closes abruptly every time a specific tool within it is selected. A technician needs to inspect the system log history to find the exact faulting module name and error code associated with the application crash. Which Windows administrative utility should the technician open?

  1. Event ViewerAnswer
  2. B
    Performance Monitor
  3. C
    Device Manager
  4. D
    Indexing Options

Answer

Event Viewer is the correct tool because it logs detailed application error events, including the faulting application name, faulting module, and exception code.
Event Viewer records system-wide events and application failures under the Application log, providing critical diagnostic details such as Event ID 1000, faulting module paths, and error codes.

Step-by-Step Solution

1
Determine the diagnostic requirement.
The technician needs to locate historical crash event details and faulting module information for a failing application.
Windows logs application errors to a central system log upon an unexpected program termination.
2
Select the tool designed for reviewing system and application event logs.
Opening Event Viewer and navigating to Windows Logs > Application reveals the crash events.
Other tools like Performance Monitor or Device Manager analyze system metrics or hardware status rather than application failure event logs.

Key Concept

Windows Event Viewer Application Log Analysis
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Topics

Troubleshooting Windows Performance and Application Crashes

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