A Windows workstation fails to boot after a failed third-party hardware driver update, repeatedly freezing during the initial Windows boot splash screen. A technician accesses the Windows Recovery Environment (WinRE) Command Prompt to diagnose and resolve the boot failure offline. Which TWO command-line actions or utilities should the technician use to resolve the corrupted driver issue and allow the operating system to start successfully? (Select TWO.)
- Execute sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows to verify and repair system files in the offline installation.Answer
- Use bcdedit /set {default} safeboot minimal to force the system to launch in Safe Mode on the next startup.Answer
- CExecute bootrec /fixmbr to rewrite the Master Boot Record and restore disk signature tables.
- DRun chkdsk C: /f /r to format the system partition and rebuild the file allocation structure.
Answer
The correct troubleshooting actions are executing the System File Checker command with offline directory parameters to replace corrupted files and configuring BCDedit to force the workstation into Safe Mode to isolate and remove the faulty driver.
When Windows fails during the driver loading phase, running System File Checker with offline flags (/offbootdir and /offwindir) allows WinRE to replace damaged binaries. Concurrently, setting the safeboot minimal flag via BCDedit forces Windows into Safe Mode on the next reboot, which bypasses non-essential third-party drivers and allows the technician to log in and uninstall the offending update.
Step-by-Step Solution
Key Concept
Offline System File Repair and Boot Configuration Manipulation in WinRE