A desktop computer running Windows 10 hangs indefinitely at the loading screen with a spinning circle immediately after a forced hard reset during a software update. The technician boots the system into the Windows Recovery Environment (WinRE) to troubleshoot the startup issue caused by corrupt startup drivers or services. Which TWO of the following troubleshooting actions should the technician take to resolve this startup issue?
- Boot the system into Safe Mode to uninstall recently updated drivers or disable problematic startup services.Answer
- Use System Restore from WinRE Advanced Options to roll back the system state to a restore point created before the update.Answer
- CExecute bootrec /fixmbr from the WinRE Command Prompt to rebuild the Master Boot Record partition table.
- DRun sfc /scannow with the /f switch to format the boot partition and clear corrupted system files.
Answer
The correct actions are booting into Safe Mode to uninstall problematic drivers/services and using System Restore from Advanced Options to revert system files to a known working restore point.
Booting into Safe Mode allows the technician to load a minimal set of drivers to disable or uninstall recently added updates causing the boot loop. Additionally, running System Restore from WinRE Advanced Options reverts system settings, drivers, and registry states to a functional state prior to the interrupted update.
Step-by-Step Solution
Key Concept
Isolating Windows startup hangs caused by driver and service corruption in WinRE.