A user reports that documents printed from an office inkjet printer consistently contain horizontal streaks and missing lines of text, even though all ink cartridges were recently replaced and show high ink levels. Which of the following maintenance steps should be performed first to resolve this issue?
- Run a printhead cleaning cycle using the printer management utilityAnswer
- BReplace the fuser module inside the main chassis
- CAdjust the print bed leveling tension screws
- DRealign the continuous-form tractor feed pins
Answer
Run a printhead cleaning cycle using the printer management utility.
Horizontal streaks and missing lines on an inkjet printer usually indicate that one or more printhead nozzles are clogged with dried ink. Initiating a printhead cleaning cycle via the software utility forces ink through the nozzles to clear obstruction and resolve output defects.
Step-by-Step Solution
Key Concept
Inkjet Printhead Maintenance and Nozzle Clogging