A user reports that a business accounting application periodically crashes while generating monthly reports. A technician needs to review historic crash log details and monitor real-time memory and processor utilization to isolate the issue. Which TWO of the following administrative tools should the technician use to accomplish these tasks?
- Event Viewer to inspect the Windows Application log for faulting module names and error codesAnswer
- Resource Monitor to track live CPU, memory, disk, and network usage per processAnswer
- CDevice Manager to scan for hardware changes and roll back display adapters
- DCredential Manager to verify domain user authentication tokens
Answer
The technician should use Event Viewer to inspect the Application log for crash event details and Resource Monitor to observe real-time CPU and memory metrics.
Event Viewer records persistent application crash logs under the Windows Application log, providing essential error details like faulting module names. Resource Monitor provides detailed real-time breakdown of system resources (CPU, Memory, Disk, Network) on a per-process level to monitor performance bottlenecks.
Step-by-Step Solution
Key Concept
Selecting appropriate Windows management tools (Event Viewer and Resource Monitor) to diagnose application crashes and system performance issues.
Estimated Time:1m 0s