A field technician reports that a specialized telemetry logging app on a company-issued Android tablet takes a long time to start up, stutters when loading local data, and consumes excessive background memory. Other system utilities and mobile apps on the tablet perform normally. Which of the following initial, least-invasive troubleshooting steps should the technician take to resolve this issue? (Select TWO.)
- Force stop the telemetry logging application and clear its application cache.Answer
- Check for and apply available software updates for the specific application.Answer
- CClear the application data directory to wipe local user data and credentials prior to soft resetting.
- DPerform a complete factory reset of the mobile device OS.
- EAdjust app installation flags to grant the app system-level root permissions.
Answer
The technician should force stop the application and clear its cache, as well as check for and apply available application updates.
In accordance with standardCompTIA least-invasive troubleshooting practices, isolated mobile application slowness and memory issues should be handled first by non-destructive measures such as force closing the app, clearing its temporary cache, and installing developer-provided app updates.
Step-by-Step Solution
Key Concept
Least-invasive mobile application troubleshooting methodology