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Question

Difficulty: MediumWindows Security Settings and User Account Control

A user reports that after changing their corporate network domain password, Windows continues to automatically attempt authentication to an internal shared folder using their old password, causing repeated account lockouts. Which Control Panel utility should a technician access to update or remove these cached network authentication details?

  1. Credential ManagerAnswer
  2. B
    Local Security Policy
  3. C
    User Accounts
  4. D
    System Properties

Answer

Credential Manager is the correct utility to update or remove cached domain and network credentials.
Credential Manager allows users and administrators to view, modify, and delete saved credentials for signing in to websites, connected applications, and network resources. Updating the outdated entry under Windows Credentials stops Windows from sending the expired password to the file server.

Step-by-Step Solution

1
Identify the cause of the repeated lockouts.
The operating system is attempting to connect to a network resource using saved credentials that contain an outdated password.
When network passwords change, Windows Vault or Credential Manager may retain the old password for specific mapped resources.
2
Select the appropriate Control Panel tool to resolve stored credential issues.
Open Credential Manager and navigate to the Windows Credentials section.
Credential Manager securely stores web and Windows authentication details for network locations, shares, and applications.
3
Modify or remove the entry corresponding to the internal share.
The stale credential entry is updated with the new password or removed so Windows prompts for fresh credentials.
Updating the stored entry prevents silent authentication failures using the old password.

Key Concept

Credential Management in Windows
Estimated Time:1m 0s
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Topics

Windows Security Settings and User Account Control

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