An employee reports that a newly installed graphic design utility crashes immediately upon launch on a Windows workstation. The technician inspects the Windows Event Viewer and finds an Event ID 1000 (Application Error) entry. The error details indicate that the application binary failed to load because a 64-bit library was requested on a 32-bit operating system architecture. Which of the following is the most appropriate action for the technician to take to resolve the crashes?
- Install the 32-bit architecture build of the application.Answer
- BRun sfc /scannow from an administrative Command Prompt.
- CChange the process priority level to Realtime using Task Manager.
- DRebuild the system search index using the Indexing Options Control Panel applet.
Answer
Install the 32-bit architecture build of the application.
The correct action is to install the 32-bit architecture build of the application. A 32-bit operating system cannot execute 64-bit code or load 64-bit dynamic-link libraries (DLLs). Replacing the 64-bit application installer with its 32-bit equivalent resolves the architecture mismatch and resolves Event ID 1000 application crashes.
Step-by-Step Solution
Key Concept
Troubleshooting application crashes caused by operating system architecture incompatibility