A help desk technician is attempting to assist a remote user whose corporate laptop runs Windows 11 Home. The technician needs to view the user's screen and interactively troubleshoot a software issue with the user's explicit permission. The technician attempts to turn on the incoming Remote Desktop feature in system settings on the user's laptop, but the setting is unavailable. Which of the following best explains why this feature is unavailable and identifies the correct solution?
- Windows 11 Home edition does not support acting as a Remote Desktop Protocol (RDP) host; the technician should use Microsoft Remote Assistance (MSRA) or Quick Assist instead.Answer
- BThe incoming Remote Desktop feature is disabled on Windows 11 Home until inbound TCP port 22 is manually allowed in Windows Defender Firewall.
- CWindows 11 Home requires an active Telnet (TCP port 23) session to authenticate the user before enabling the Remote Desktop host service.
- DThe Remote Desktop host service on Windows 11 Home must be configured through Credential Manager in Control Panel rather than System Settings.
Answer
Windows 11 Home edition does not support acting as a Remote Desktop Protocol (RDP) host; the technician should use Microsoft Remote Assistance (MSRA) or Quick Assist instead.
Windows 11 Home edition lacks the inbound Remote Desktop Protocol (RDP) server components, meaning incoming RDP connections cannot be enabled regardless of firewall rules or administrator privileges. For interactive desktop support where an end-user invites a technician to view and control their screen, tools such as Microsoft Remote Assistance (MSRA) or Quick Assist function across all Windows editions, including Home.
Step-by-Step Solution
Key Concept
Windows OS Edition Capabilities and Remote Support Utilities
Estimated Time:1m 30s