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Difficulty: MediumMultifunction Devices and Printer Configuration

An IT technician completes a physical installation of an optional secondary paper tray and a hardware duplexing assembly on an existing enterprise laser multifunction device (MFD). However, when users try to print multi-page documents from their workstations, the option to print on both sides automatically remains greyed out in their print dialogs. Which of the following actions should the technician take to resolve this issue?

  1. A
    Reinstall the print spooler service on each client workstation.
  2. Enable the installed accessories under the Device Settings tab in the printer properties on the print server.Answer
  3. C
    Change the printer port connection type from Standard TCP/IP to WSD (Web Services for Devices).
  4. D
    Configure the printer driver to use PostScript emulation instead of PCL.

Answer

Enable the installed optional hardware accessories within the Device Settings tab of the printer properties on the central print server.
When optional hardware components (such as automatic duplexing units, envelope feeders, or additional paper trays) are added to a multifunction device or laser printer, the printer driver must be configured to recognize these additions. On Windows print servers or individual workstations, this is accomplished by navigating to Printer Properties -> Device Settings tab and setting the installed accessories to 'Installed'. Once configured on the server, the capabilities update across shared network clients.

Step-by-Step Solution

1
Identify why the duplexing option is unavailable in client print dialogs.
The printer driver currently assumes the printer is in its factory default configuration without the physical duplex accessory.
Printer drivers do not always auto-detect physical modular hardware additions automatically after installation.
2
Access printer properties on the print server hosting the shared MFD.
Navigate to the Device Settings tab where optional hardware features (e.g., Duplex Unit, Tray 2, Finishing Options) are listed.
Administrative modifications made to driver settings on the print server automatically propagate the feature availability to connected network clients.
3
Toggle the Duplex Unit setting from 'Not Installed' to 'Installed' and apply changes.
Client workstations update their driver capability profiles, enabling the double-sided printing option in document print menus.
This updates the driver schema so rendering tools allow user selection of automatic double-sided printing.

Key Concept

Printer Driver Options & Hardware Accessory Configuration
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Topics

Multifunction Devices and Printer Configuration

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