A remote employee reports that their smartphone automatically synchronizes corporate calendar items and contacts while connected to a Wi-Fi network, but synchronization halts completely whenever the device operates on a cellular data connection. The employee confirms that cellular data is turned on and web browsing works normally. Which of the following configuration settings should the technician inspect on the mobile device to resolve this issue?
- Cellular data usage and background data restriction settings for the corporate accountAnswer
- BThe account incoming mail server configuration to switch the protocol from IMAP to POP3
- CThe enterprise Mobile Device Management (MDM) portal to execute a full factory wipe of the handset
- DThe carrier provisioning profile to update the device's International Mobile Equipment Identity (IMEI)
Answer
Inspect cellular data usage and background data restriction settings for the corporate account on the smartphone.
The correct solution is to check cellular data usage and background data permissions for the corporate account. Mobile operating systems include settings that disable background data usage or automatic synchronization when connected to cellular networks to prevent unexpected data charges. Since web browsing functions normally over cellular data, the cellular radio and SIM card are working properly, and the issue is restricted to background account sync permissions.
Step-by-Step Solution
Key Concept
Mobile Data Usage Restrictions and Background Synchronization Control