A support technician is troubleshooting a legacy LCD touchscreen laptop after a user reported that the display screen is extremely dark and touch inputs register several inches away from where the user presses. The technician can barely see desktop icons when shining a bright flashlight directly at the glass panel. Which TWO of the following underlying hardware issues or corrective actions are most appropriate for this scenario? (Select TWO.)
- The LCD display backlight inverter board or CCFL lighting element has failed and requires replacement.Answer
- The touch screen digitizer needs software recalibration or its ribbon cable needs to be reseated.Answer
- CThe display panel's OLED fluorescent inverter board must be replaced with a high-voltage inverter unit.
- DPerform repeated deep-discharge cycles down to 0% to recalibrate the Lithium-ion battery voltage for the display.
Answer
The correct options are that the LCD display backlight inverter board or CCFL lighting element has failed, and the touch screen digitizer requires software recalibration or ribbon cable reseating.
When an LCD mobile screen displays a faint image under direct light, the issue is isolated to the backlight system, such as a failed inverter board or CCFL tube. Additionally, touch inputs registering away from the touch location indicate that the digitizer requires software recalibration or physical cable reseating.
Step-by-Step Solution
Key Concept
Mobile LCD Backlight Inverter Diagnosis and Digitizer Calibration
Estimated Time:1m 30s