A technician is troubleshooting a Windows workstation where a database client application frequently freezes and becomes unresponsive. The technician needs to identify which specific thread or process is causing the application to hang and review official crash logs. Which TWO of the following tools or actions should the technician use? (Select TWO.)
- Use the Analyze Wait Chain feature in Task Manager to see if the process is waiting on another resource.Answer
- Examine the Event Viewer Application log for AppHang or AppCrash event details.Answer
- CRun the command chkdsk /f from an elevated Command Prompt to scan and repair corrupted application binaries.
- DOpen Device Manager to adjust the operating system virtual memory page file allocation.
Answer
The technician should analyze the process wait chain in Task Manager and review the Application logs in Event Viewer to diagnose the hanging application.
Analyzing the Wait Chain in Task Manager helps identify what thread or process the application is waiting for, and reviewing the Application log in Event Viewer details specific crash/hang error logs. Together, these actions provide immediate diagnostic evidence without altering system state.
Step-by-Step Solution
Key Concept
Identifying application hang threads using Task Manager Wait Chain analysis and reviewing failure logs in Event Viewer.