A Windows workstation running an internal financial reporting tool becomes unresponsive and freezes periodically during data sync operations. A technician needs to determine why the application is hanging and identify the specific executable or system file causing the failure. Which of the following actions should the technician perform to isolate the issue? (Select TWO.)
- Use the Analyze Wait Chain feature on the reporting tool process within Resource Monitor.Answer
- BRun chkdsk /f from an elevated Command Prompt to rebuild the Windows Component Store.
- Examine the Event Viewer Application log for Event ID 1000 or Event ID 1002 fault entries.Answer
- DOpen the System Control Panel applet to reallocate dedicated VRAM for the application process.
Answer
The technician should inspect the process threads using Analyze Wait Chain in Resource Monitor and review Event ID 1000/1002 crash records in the Event Viewer Application log.
Analyzing the wait chain in Resource Monitor isolates locked or waiting process threads when an application freezes, while reviewing Event ID 1000 (Application Error) and Event ID 1002 (Application Hang) in Event Viewer provides concrete logs regarding faulting modules and crash codes.
Step-by-Step Solution
Key Concept
Application Crash and Hang Diagnostics
Estimated Time:1m 30s