Examkin

Question

Difficulty: EasyTroubleshooting Mobile OS Security and Connectivity Issues

A user notices that immediately after downloading a sideloaded utility app onto an enterprise mobile device, persistent pop-up ads appear across all screens and location tracking stays enabled continuously. Which TWO of the following initial actions should a technician take to remediate this security concern?

  1. Uninstall the untrusted third-party application from the device.Answer
  2. Revoke administrative privileges and location permissions granted to the untrusted app.Answer
  3. C
    Contact the cellular service provider to verify cell tower connectivity.
  4. D
    Reconfigure the corporate wireless network from WPA3-Enterprise to WPA2-Personal.
  5. E
    Perform an immediate factory wipe without performing targeted application isolation.

Answer

The technician should uninstall the untrusted third-party application and revoke administrative privileges and location permissions granted to that application.
When a sideloaded application exhibits suspicious activity such as unauthorized pop-ups and excessive background location access, the technician must revoke its administrative/device permissions and uninstall the application to restore device security.

Step-by-Step Solution

1
Identify and isolate the application causing unwanted behavior.
Discovered that a recently sideloaded application requested elevated permissions.
Sideloaded apps from unknown sources often contain adware or intrusive background trackers.
2
Revoke special permissions and administrative rights associated with the app.
The app loses access to device location services and system settings.
Removing elevated access limits potential harm prior to complete removal.
3
Uninstall the application completely.
The pop-up advertisements cease and battery drain from unauthorized location tracking stops.
Complete removal ensures the unauthorized software component is cleared from the mobile OS.

Key Concept

Mobile App Security and Permission Management
Rate this question

Topics

Troubleshooting Mobile OS Security and Connectivity Issues

More questions from this topic