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Difficulty: MediumMultifunction Devices and Printer Configuration

A field technician is setting up a multifunction device (MFD) in a branch office to allow employees to scan documents directly to a central network folder using SMB UNC paths, such as `\\corp-files\scans`. The technician manually assigned a static IP address, subnet mask, and default gateway to the MFD. Diagnostic tests confirm that the MFD can successfully ping the destination file server by its IP address, but attempting to scan using the server hostname fails with a host resolution error. Which of the following network settings must be configured on the MFD to resolve this issue?

  1. DNS server IP addressAnswer
  2. B
    DHCP scope reservation settings
  3. C
    HTTPS port 443 redirection
  4. D
    Replacement Ethernet patch cable

Answer

Configuring the DNS server IP address on the MFD enables hostname resolution for SMB network folder paths.
The MFD was manually configured with a static IP address, subnet mask, and gateway, but lacked a DNS server address. Because the SMB scan destination was configured using a hostname rather than an IP address, the printer requires a DNS server to resolve the hostname into an IP address. Since the MFD can already ping the file server's IP address, physical and network layer routing are functioning correctly, confirming that missing DNS resolution is the root cause.

Step-by-Step Solution

1
Analyze the diagnostic test results
The MFD can reach the file server via IP ping, indicating physical layer, data link, and IP layer connectivity are functional.
Successful IP communication confirms that IP address, subnet mask, cable connection, and routing defaults are working properly.
2
Identify the point of failure during the scan attempt
The failure occurs only when referencing the target server by its hostname (`\\corp-files\scans`).
Host name translation requires Domain Name System (DNS) resolution service.
3
Select the missing network parameter on the MFD configuration interface
Adding a valid DNS server IP address allows the MFD to send name resolution queries for hostnames used in network scan paths.
Without a configured DNS server, a statically assigned network node cannot translate human-readable hostnames into network IP addresses.

Key Concept

Network Printer TCP/IP & DNS Configuration
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Topics

Multifunction Devices and Printer Configuration

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