A desktop technician is troubleshooting a Windows 11 workstation that experiences blue screen crashes whenever 3D rendering applications are launched. Diagnostic crash logs indicate that a recently updated third-party graphics driver is corrupt and causing system instability. The technician wants to revert specifically to the previously installed, working driver version without affecting user files or uninstalling other software. Which of the following is the most appropriate action to resolve this issue?
- Open Device Manager, select the graphics adapter properties, and execute the Roll Back Driver feature under the Driver tab.Answer
- BLaunch System Configuration (msconfig) and select Diagnostic startup to replace corrupted driver files with clean default binaries.
- COpen the Programs and Features Control Panel applet, click View installed updates, and remove the latest Windows Servicing Stack Update.
- DRun the sfc /scannow command from an elevated command prompt to restore the third-party driver package from the local component store.
Answer
Open Device Manager, select the graphics adapter properties, and execute the Roll Back Driver feature under the Driver tab.
The correct action is to use Device Manager to roll back the graphics adapter driver. When a device driver is updated in Windows, the previous driver version is archived in the Driver Store. Selecting the Roll Back Driver option in Device Manager uninstalls the corrupted update and reinstalls the prior working version, directly addressing the driver instability without affecting system files or operating system updates.
Step-by-Step Solution
Key Concept
Device Driver Rollback in Windows Device Manager
Estimated Time:1m 15s