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Difficulty: MediumRemote Access Technologies and Tools

A Tier 1 help desk technician is configuring a user's office computer to allow remote work access. The technician attempts to turn on the Remote Desktop host feature under System Settings so the user can connect from home, but the setting is unavailable. Which of the following identifies the reason this feature cannot be enabled on the computer?

  1. The computer is running the Windows Home edition, which cannot host incoming Remote Desktop connections.Answer
  2. B
    Remote Desktop Protocol relies on TCP port 23, which is blocked by default on all workstation installations.
  3. C
    The Remote Desktop host feature must be activated using the Credential Manager applet in Control Panel.
  4. D
    Incoming Remote Desktop connections must be enabled by starting the service through the Computer Management Task Scheduler MMC snap-in.

Answer

The computer is running the Windows Home edition, which cannot host incoming Remote Desktop connections.
Windows Home edition includes the Remote Desktop Connection client application to connect out to other systems, but it lacks the incoming RDP host component. Enabling a computer to accept incoming RDP sessions requires Windows Pro, Enterprise, or Education edition.

Step-by-Step Solution

1
Identify the reported symptom and configuration restriction
The technician cannot locate or turn on the Remote Desktop host toggle in Windows System Settings.
Certain administrative services and incoming network host capabilities vary depending on the installed edition of Windows.
2
Analyze edition capabilities for remote access tools
Windows Home edition includes the RDP client software (Remote Desktop Connection) for outbound management, but excludes the incoming RDP server service.
CompTIA A+ objectives specify that hosting incoming RDP connections requires Windows Pro, Enterprise, or Education editions.
3
Determine the resolution required
The system must be upgraded to a supporting edition (such as Windows Pro) to allow inbound Remote Desktop sessions.
Port configuration changes or administrative MMC snap-in tweaks cannot bypass native edition feature constraints.

Key Concept

Windows Edition Remote Desktop Capabilities
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Topics

Remote Access Technologies and Tools

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