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Difficulty: HardTroubleshooting Windows Performance and Application Crashes

A video editor running Windows 11 reports that a video processing application consistently freezes and crashes during 4K export rendering. During heavy rendering, Task Manager shows RAM utilization exceeding 98% with sustained high hard faults per second on the system partition, and Event Viewer Application logs record Event ID 1000 pointing to a graphics driver module failure. Which TWO of the following initial actions should the technician perform to address the application crash and system degradation?

  1. Perform a clean installation of the latest WHQL-certified display adapter drivers to resolve the faulting graphics module.Answer
  2. Reconfigure the system virtual memory settings to expand the pagefile size onto a secondary high-speed storage drive.Answer
  3. C
    Run the command chkdsk /f from an elevated command prompt to repair corrupted application binary files in System32.
  4. D
    Use the Indexing Options utility in Control Panel to rebuild the search catalog for the project directory.

Answer

The technician should perform a clean installation of the latest display adapter drivers and expand/relocate the system virtual memory pagefile to a secondary high-speed drive.
The combination of Event ID 1000 pointing to a graphics module and physical memory starvation requires two targeted interventions: performing a clean installation of display drivers to fix the module crash, and expanding the virtual memory pagefile (or moving it to a secondary fast drive) to stop severe disk thrashing caused by memory page faults.

Step-by-Step Solution

1
Analyze diagnostic symptoms from Task Manager and Event Viewer
Identified high RAM usage (98%) and elevated hard faults/sec indicating virtual memory starvation, along with Event ID 1000 referencing a faulting graphics driver module.
Correlating event logs with performance metrics isolates the dual bottlenecks: display driver crash and physical memory exhaustion.
2
Address display driver failure
Replaced corrupted or unstable graphics driver binaries with clean, updated vendor drivers.
Prevents graphics subsystem crashes during heavy GPU rendering tasks.
3
Mitigate virtual memory pressure
Expanded the Windows pagefile capacity and placed it on fast secondary storage.
Reduces disk thrashing caused by excessive hard faults when physical RAM is exhausted.

Key Concept

Troubleshooting Windows Application Crashes and Memory Bottlenecks
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Topics

Troubleshooting Windows Performance and Application Crashes

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