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Difficulty: MediumTroubleshooting Windows Performance and Application Crashes

A workstation user reports that a specialized reporting tool repeatedly locks up and stops responding without throwing an explicit error message whenever a batch process runs. A technician opens Resource Monitor to investigate the unresponsive application process. Which feature within Resource Monitor should the technician use first to determine whether the application is waiting on another process or locked resource?

  1. Select the application process on the CPU tab and run Analyze Wait Chain.Answer
  2. B
    Open Event Viewer and clear the Windows System log before restarting the application.
  3. C
    Execute the sfc /r command from an elevated Command Prompt to fix memory locks.
  4. D
    Launch the System Control Panel applet to adjust virtual memory paging file size.

Answer

Select the application process on the CPU tab and run Analyze Wait Chain.
The 'Analyze Wait Chain' feature on the CPU tab in Resource Monitor directly shows which process or thread is waiting on another process to complete or release a resource. This is the standard diagnostic action in Windows for troubleshooting application freezes and hangs.

Step-by-Step Solution

1
Identify the symptoms reported by the user
The application hangs and stops responding during batch processing without displaying an explicit crash error.
Unresponsive application states often indicate thread contention or a process waiting on another system resource.
2
Use Resource Monitor diagnostic tools
Locate the target executable under the CPU tab in Resource Monitor.
Resource Monitor provides fine-grained visibility into process threads, handle usage, and wait chains.
3
Execute Analyze Wait Chain
View the tree structure of process dependencies to identify the blocking thread or process.
Analyze Wait Chain displays which process is holding a dependency or resource, enabling targeted troubleshooting.

Key Concept

Resource Monitor Analyze Wait Chain for Application Hang Isolation
Estimated Time:1m 0s
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Topics

Troubleshooting Windows Performance and Application Crashes

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