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Difficulty: MediumWindows Administrative and System Management Tools

A help desk technician needs to export a detailed summary of a user's system hardware resources (including IRQs and memory addresses), loaded drivers, and active environment details to assist a software vendor with troubleshooting. The technician must collect this baseline information from a single built-in tool without altering system startup settings or modifying background services. Which Windows administrative utility should the technician open?

  1. System Information (msinfo32.exe)Answer
  2. B
    Performance Monitor (perfmon.msc)
  3. C
    System Configuration (msconfig.exe)
  4. D
    Resource Monitor (resmon.exe)

Answer

The technician should use System Information (msinfo32.exe) to view and export the complete system inventory.
System Information (msinfo32.exe) compiles a comprehensive, read-only view of a computer's hardware resources (such as IRQ assignments, I/O addresses, and DMA channels), hardware components, and software environment (loaded drivers, running tasks, and services). It also allows saving or exporting these details into standard files for vendor troubleshooting.

Step-by-Step Solution

1
Identify the administrative requirement.
The scenario requires gathering static hardware resource assignments (IRQs, memory addresses), loaded drivers, and software environment details without making configuration edits.
Choosing the appropriate administrative tool depends on matching tool capabilities with diagnostic needs.
2
Evaluate candidate Windows administrative tools.
System Information (msinfo32.exe) displays detailed read-only categories (Hardware Resources, Components, Software Environment) and allows exporting this data to a text file.
Utilities like Performance Monitor, Resource Monitor, and System Configuration serve real-time logging, process metric tracking, or startup troubleshooting instead of hardware summary exporting.

Key Concept

Windows System Information Utility (msinfo32)
Estimated Time:1m 15s
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Topics

Windows Administrative and System Management Tools

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