Examkin

Question

Difficulty: HardPrinter and Multifunction Device Issues

A system administrator notices that a shared departmental color laser printer produces clean, fully fused output when printing on standard 20 lb bond paper. However, when users send print jobs using 80 lb heavy cardstock from Tray 2, the toner easily wipes off the paper surface despite the fuser assembly being recently replaced. Which of the following is the most appropriate initial action to resolve this issue?

  1. Configure the media type setting for Tray 2 to Heavy/Cardstock in the printer's configuration panel and driver settings.Answer
  2. B
    Replace the transfer roller to ensure higher voltage transfer of toner to the heavy paper stock.
  3. C
    Replace the high-voltage power supply unit (HVPS) to resolve power delivery deficits to the fuser heating elements.
  4. D
    Inspect the RJ-45 link LEDs on the integrated network interface card to ensure full-duplex communication.

Answer

Configure the media type setting for Tray 2 to Heavy/Cardstock in the printer's configuration panel and driver settings.
Thicker paper media absorbs more heat than standard paper, preventing toner from fusing properly if fed at normal speeds. Setting the tray media type to Heavy or Cardstock instructs the printer engine to reduce paper speed through the fuser, granting the necessary time for heat to bond the toner.

Step-by-Step Solution

1
Analyze the symptom.
Toner wipes off only when printing on heavy paper stock, while standard paper fuses correctly.
Heavy media requires longer thermal exposure in the fuser to melt toner completely.
2
Evaluate configuration vs hardware causes.
The fuser is newly replaced and functional for normal paper, ruling out a defective heating element.
Printers rely on paper type settings to automatically reduce paper feed speed through the fuser assembly for thicker media.
3
Determine the correct corrective action.
Update the tray media type setting to Cardstock/Heavy.
This adjusts the passage timing through the fuser without requiring component replacement.

Key Concept

Printer Media Type Settings and Fuser Thermal Dynamics
Rate this question

Topics

Printer and Multifunction Device Issues

More questions from this topic