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Difficulty: EasyApplication Installation and Configuration Concepts

A user contacts the helpdesk because an installer for a business productivity software suite fails with an 'Access Denied' error when attempting to copy files into the C:\Program Files directory. The user is logged into Windows with a standard domain user account. Which of the following actions should the technician take first to successfully install the application?

  1. Launch the application setup file using administrative privileges.Answer
  2. B
    Configure the installer file to run in Windows 7 compatibility mode.
  3. C
    Upgrade the workstation's Windows edition from Home to Enterprise.
  4. D
    Execute the sfc /scannow command from a standard command prompt.

Answer

Launch the application setup file using administrative privileges.
Installing software into protected system directories like C:\Program Files requires administrative privileges. Standard user accounts are restricted from modifying these directories to protect system integrity. Launching the installer with administrative elevation allows the installation to complete successfully.

Step-by-Step Solution

1
Identify the cause of the installation failure.
The 'Access Denied' error occurs because standard user accounts cannot write to protected system paths such as C:\Program Files.
Windows protects system directories using User Account Control (UAC) and NTFS permission boundaries.
2
Elevate permissions for the installation process.
Right-click the executable setup file and select 'Run as administrator', supplying administrator credentials when prompted.
Elevating administrative privileges allows the setup process to write files to protected folders and configure system settings.

Key Concept

Administrative Permissions for Application Installation
Estimated Time:45s
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Topics

Application Installation and Configuration Concepts

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