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Difficulty: HardResolving System File Corruption and Driver Issues

A laboratory systems specialist is troubleshooting a Windows 11 workstation that experiences recurring system crashes following an ungraceful power loss during a feature update. Attempting to execute System File Checker results in an error indicating that Windows Resource Protection could not perform the requested operation due to a corrupted local image payload. Which of the following actions should the specialist perform to successfully repair the component store and verify system file integrity? (Select TWO.)

  1. Execute DISM with the /restorehealth parameter from an elevated Command Prompt.Answer
  2. Execute SFC with the /scannow parameter after the servicing image repair finishes successfully.Answer
  3. C
    Run CHKDSK with the /r switch to locate and replace corrupted operating system binaries in System32.
  4. D
    Use Device Manager to initiate a driver rollback on the system bus controller.

Answer

Executing DISM with the /restorehealth parameter to repair the component store, followed by executing SFC with the /scannow parameter to restore system file integrity.
When Windows Resource Protection fails to complete an SFC scan due to payload corruption, the Windows Component Store (WinSxS) must be repaired first. Executing DISM with the /restorehealth parameter repairs the component store. Once DISM finishes repairing the store, running SFC with the /scannow parameter allows System File Checker to successfully scan and replace corrupted operating system binaries.

Step-by-Step Solution

1
Diagnose the failure of System File Checker (SFC).
Identify that the Windows Component Store (WinSxS) repository is corrupted, preventing SFC from retrieving good file copies.
SFC depends on a functional component store to perform file replacements.
2
Execute dism /online /cleanup-image /restorehealth in an elevated Command Prompt.
Deployment Image Servicing and Management (DISM) downloads or repairs the local component store payload.
This fixes the underlying source repository needed for system file repair.
3
Execute sfc /scannow in an elevated Command Prompt.
SFC scans protected system files and replaces corrupted binaries using the healthy component store.
This completes the resolution process by restoring missing or corrupted OS files.

Key Concept

Sequential repair of corrupted Windows component store (DISM) before system file verification (SFC)
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Topics

Resolving System File Corruption and Driver Issues

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