Users in an office report that heavy cardstock printed on a departmental laser printer regularly comes out with smudged toner that easily wipes off the page, along with severe paper crinkling. Physical inspection reveals that the paper stock is being stored near an open window and feels damp. Which TWO of the following actions should the technician take to resolve these issues? (Select TWO.)
- Configure the printer tray settings and print driver media type to Cardstock or Heavy Paper.Answer
- Replace the paper with fresh stock from a sealed ream stored in a climate-controlled room.Answer
- CIncrease the primary charge roller voltage setting using the printer web management console.
- DImmediately replace the fuser assembly and pickup rollers before verifying environmental conditions.
Answer
The technician should adjust the printer tray media type setting to Cardstock/Heavy Paper and replace the paper stock with fresh paper stored in a climate-controlled environment.
Unfused toner that smudges off heavy paper indicates insufficient heat transfer during the fusing process, which is corrected by configuring the printer driver and tray properties to 'Cardstock' or 'Heavy Paper'. Additionally, paper crinkling and steam formation are caused by damp paper stock, which must be replaced with dry paper kept in a humidity-controlled area.
Step-by-Step Solution
Key Concept
Laser Printer Fuser Operation and Media Settings Troubleshooting
Estimated Time:1m 30s