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Difficulty: MediumMobile Device Hardware and Display Issues

An IT support technician is activating cellular data service on a newly issued corporate smartphone. The wireless service provider requests the 15-digit identifier that uniquely provisions the user's SIM card and subscriber profile on the cellular network. The technician incorrectly reads off the physical device hardware identifier listed on the phone's packaging. Which identifier should the technician provide to the carrier to properly provision the subscriber's account?

  1. IMSI (International Mobile Subscriber Identity)Answer
  2. B
    IMEI (International Mobile Equipment Identity)
  3. C
    SO-DIMM module serial identifier
  4. D
    OLED display inverter board serial number

Answer

The technician should provide the IMSI (International Mobile Subscriber Identity), which uniquely identifies the user's SIM card and subscriber account on the cellular network.
The IMSI (International Mobile Subscriber Identity) is a unique number associated with a specific SIM card that authenticates and identifies the subscriber on a cellular network. Providing the IMSI allows the carrier to bind account services to that SIM.

Step-by-Step Solution

1
Differentiate between mobile hardware identifiers and subscriber identifiers.
Identify that IMEI represents the physical phone hardware, whereas IMSI represents the subscriber SIM card account.
Carriers require the subscriber identifier to link cellular network service and data plans to a specific SIM card.
2
Select the correct identifier for SIM card provisioning.
Choose IMSI as the identifier to provide to the cellular carrier.
The IMSI is specifically tied to the subscriber identity on the carrier network.

Key Concept

Mobile Device Identifiers (IMEI vs. IMSI)
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Topics

Mobile Device Hardware and Display Issues

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