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Difficulty: MediumWindows Control Panel Utilities

A corporate employee recently updated their Active Directory domain password. Following the update, the user experiences recurring account lockouts whenever attempting to access a mapped network drive from their Windows workstation. An IT technician suspects that saved authentication tokens stored on the workstation are still presenting the previous password to the network share. Which of the following Control Panel applets should the technician open to remove or update the cached vault credentials?

  1. Credential ManagerAnswer
  2. B
    User Accounts
  3. C
    Sync Center
  4. D
    Administrative Tools

Answer

Credential Manager is the correct Control Panel applet because it specifically manages stored Windows Vault credentials, web credentials, and network sign-in tokens.
Credential Manager allows users and technicians to view, edit, and delete stored credentials used for logging into websites, network drives, and domain resources. Removing the expired network entry from the Windows Credentials section prevents the workstation from silently submitting stale credentials that trigger domain account lockouts.

Step-by-Step Solution

1
Identify the cause of recurring account lockouts after a password change.
Recognize that cached network authentication details on the local client workstation are attempting automatic logons with an expired password.
Windows caches network share authentication details so users do not have to re-enter credentials continuously.
2
Locate the Windows Control Panel utility designed to manage stored user credentials.
Select Credential Manager.
Credential Manager holds Web Credentials and Windows Credentials (Vaults) specifically intended for managing saved domain logins and network shares.
3
Modify or remove the stale entry within Windows Credentials.
The old cached password is purged, stopping automated invalid logon attempts and ending the account lockouts.
Clearing the expired entry forces Windows to prompt for the newly updated password upon the next connection attempt.

Key Concept

Credential Manager Control Panel Applet
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Topics

Windows Control Panel Utilities

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