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Difficulty: MediumWindows Administrative and System Management Tools

A help desk technician is troubleshooting a Windows 11 workstation that has experienced several intermittent application crashes and system freezes over the past two weeks. The technician needs to review a unified, timeline-based stability history that correlates system failures with recent application updates, driver installations, and Windows updates. Which Windows administrative utility should the technician open?

  1. Reliability MonitorAnswer
  2. B
    Performance Monitor
  3. C
    Event Viewer
  4. D
    Resource Monitor

Answer

The technician should open Reliability Monitor.
Reliability Monitor generates a daily system stability index (scaled from 1 to 10) and presents a unified visual timeline showing critical failures alongside software installs, driver updates, and system patches.

Step-by-Step Solution

1
Identify the technician's requirement.
The technician requires a chronological timeline tool that correlates system crashes with system changes (such as patches or driver updates).
Tracking software installations alongside system failures helps isolate the root cause of recent instability.
2
Evaluate candidate Windows administrative tools.
Reliability Monitor (perfmon /rel) visually tracks daily stability index ratings and plots critical events, software updates, and warnings on a single timeline.
Other utilities like Performance Monitor or Resource Monitor analyze live system metrics rather than historical stability trends.

Key Concept

Windows Reliability Monitor for stability history tracking
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Topics

Windows Administrative and System Management Tools

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