A desktop computer fails to complete POST and continuously restarts every few seconds without displaying video or emitting audible beep codes. A technician suspects a memory installation or hardware issue. Which TWO of the following initial troubleshooting steps should the technician perform? (Select TWO.)
- Test the motherboard using a single known-good memory module in the primary slotAnswer
- Verify that all memory modules are firmly seated and the slot retention clips are lockedAnswer
- CReinstall the operating system using external installation media to repair startup files
- DAttempt to install standard full-sized DIMM modules into laptop SO-DIMM expansion slots
Answer
The technician should test the motherboard using a single known-good memory module in the primary slot and verify that all memory modules are firmly seated and the slot retention clips are locked.
Verifying physical memory seating and performing single-module testing with known-good hardware are standard hardware isolation procedures to resolve POST reboot loops caused by faulty or unseated RAM.
Step-by-Step Solution
Key Concept
Initial Hardware Diagnostics for RAM and POST Failure Isolation