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Difficulty: Very hardRemote Access Technologies and Tools

A systems administrator needs to establish a remote technical support solution for remote employees operating company-owned laptops running Windows 11 Home edition. The solution must allow helpdesk technicians to view and control the active user desktop simultaneously with the end user to assist with application troubleshooting, without terminating the user's active session or requiring an operating system edition upgrade. Which of the following remote access tools best meets these requirements?

  1. Microsoft Remote Assistance (MSRA)Answer
  2. B
    Remote Desktop Protocol (RDP) over port 3389
  3. C
    Secure Shell (SSH) interactive GUI tunneling on port 22
  4. D
    Telnet session management over TCP port 23

Answer

Microsoft Remote Assistance (MSRA)
Microsoft Remote Assistance (MSRA) allows a remote technician and a local user to interact with the same graphical desktop session concurrently, and MSRA incoming support features are fully supported on Windows 11 Home edition.

Step-by-Step Solution

1
Analyze OS edition capabilities
Determined that endpoints run Windows 11 Home edition.
Windows Home edition can initiate outgoing RDP sessions and host MSRA sessions, but lacks the incoming RDP server host feature.
2
Evaluate session interaction requirements
Identified requirement for dual-control desktop sharing.
The scenario specifies that technicians must view and control the desktop simultaneously with the logged-in user without logging the user off.
3
Select matching protocol/tool
Selected Microsoft Remote Assistance (MSRA).
MSRA natively supports incoming assistance requests on Home edition while permitting joint desktop control.

Key Concept

Remote Access Tool Capabilities and OS Edition Constraints
Estimated Time:1m 30s
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Topics

Remote Access Technologies and Tools

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