A technician is troubleshooting a corporate-managed mobile phone that recently began generating unexpected security warnings and routing network traffic through an unauthorized proxy. Inspection reveals that an end-user manually downloaded and installed an untrusted third-party configuration profile. Which TWO of the following steps should the technician take to resolve this security issue?
- Remove the untrusted configuration profile from the device security management settings.Answer
- Perform a forced sync and policy refresh from the Mobile Device Management (MDM) console.Answer
- CContact the cellular service provider to report a localized network tower outage.
- DReconfigure the corporate Wi-Fi network to use WPA2-Personal instead of 802.1X Enterprise authentication.
- EClear the application cache and user data for the native phone dialer application.
Answer
To remediate the unauthorized proxy traffic and security warnings, the technician must remove the untrusted configuration profile from the device settings and initiate a forced policy sync via the Mobile Device Management (MDM) system.
Removing the untrusted profile directly eliminates the unauthorized root certificates and proxy configurations causing traffic redirection. Following up with a forced MDM policy sync ensures that official enterprise baselines and compliance policies are re-established on the mobile device.
Step-by-Step Solution
Key Concept
Remediating unauthorized mobile profiles and restoring corporate MDM baselines