A tier 2 support technician is assigned two distinct tasks:
1. Assist a remote user working on a Windows 11 Home laptop by temporarily taking control of the screen to troubleshoot an application issue.
2. Securely execute administrative command-line scripts on a remote Linux server across an untrusted public network.
Which TWO of the following remote access tools or protocols should the technician select to accomplish these tasks? (Select TWO.)
- Quick Assist to initiate a cloud-based interactive remote assistance session on the Windows 11 Home computerAnswer
- Secure Shell (SSH) over TCP port 22 to establish an encrypted console session with the Linux serverAnswer
- CRemote Desktop Protocol (RDP) over TCP port 3389 to host an incoming connection on the user's laptop
- DTelnet over TCP port 23 to open an encrypted remote shell session on the Linux server
Answer
Quick Assist for interactive screen sharing on Windows 11 Home and Secure Shell (SSH) over TCP port 22 for secure terminal access to the Linux server.
Quick Assist is the correct built-in tool for assisting users on Windows 11 Home because Windows Home cannot host incoming Remote Desktop (RDP) sessions. Secure Shell (SSH) over TCP port 22 is the standard secure protocol for establishing an encrypted terminal connection to remote Linux servers.
Step-by-Step Solution
Key Concept
Selecting appropriate remote access tools and protocols based on operating system edition capabilities and security requirements.