A helpdesk technician is troubleshooting a Windows 11 desktop where a critical inventory management application closes unexpectedly every afternoon. To determine the root cause without waiting for another crash to occur, the technician needs to review historical stability trends, application failure dates, and Windows update installations over the past month in a single graphical summary view. Which tool should the technician launch?
- Reliability MonitorAnswer
- BPerformance Monitor
- CResource Monitor
- DComponent Services
Answer
Reliability Monitor is the correct tool because it aggregates system stability metrics, application crashes, hardware failures, and software changes into a clear daily and weekly timeline.
Reliability Monitor provides a user-friendly graphical timeline showing daily system stability index scores (ranging from 1 to 10), software installation history, driver updates, and application crash events, allowing technicians to correlate crashes with recent system changes.
Step-by-Step Solution
Key Concept
Using Reliability Monitor to track historical application crashes and system stability trends in Windows
Estimated Time:1m 0s