A user brings a 2-in-1 touchscreen laptop to the help desk reporting two issues. First, the trackpad is lifting away from the chassis and the battery rapidly loses charge, despite the user repeatedly running deep discharge cycles to 0% to recalibrate it. Second, when the user connects a dual-monitor docking station to a standard USB Type-C port on the side of the laptop, the external displays show no image signal. Which of the following statements or troubleshooting steps correctly address these issues? (Select TWO.)
- Safely remove and properly dispose of the bulging battery immediately, as deep discharging lithium-ion cells increases damage and poses a safety hazard.Answer
- BPerform three consecutive 0% to 100% battery discharge cycles to reset the internal battery management system and reduce cell swelling.
- Verify that the external docking station is connected to a USB-C port that explicitly supports DisplayPort Alternate Mode or Thunderbolt protocols.Answer
- DReassure the user that all physical USB Type-C ports natively transport multi-stream video signals regardless of motherboard controller specifications.
Answer
The technician should safely remove and dispose of the swollen battery immediately, and verify that the docking station is connected to a USB-C port supporting DisplayPort Alternate Mode or Thunderbolt.
The correct responses recognize that a swollen battery must be immediately decommissioned and replaced due to safety risks, and that external monitor output over USB Type-C requires a port with DisplayPort Alternate Mode or Thunderbolt controller support.
Step-by-Step Solution
Key Concept
Mobile Device Battery Safety & USB-C Display Protocol Requirements
Estimated Time:2m 0s