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Difficulty: MediumTroubleshooting Methodology

A network technician is investigating a report that a warehouse barcode scanner docking station cannot communicate with the inventory server. The technician verified the network connectivity failure, interviewed warehouse staff regarding recent network maintenance, and confirmed through testing that the assigned DHCP scope has run out of available IP addresses. Which of the following is the NEXT step the technician should perform according to the standard CompTIA troubleshooting methodology?

  1. Establish a plan of action to resolve the problem and implement the solution.Answer
  2. B
    Verify full system functionality and implement preventive measures to avoid future scope exhaustion.
  3. C
    Document the root cause, resolution actions taken, and final outcome in the ticketing system.
  4. D
    Reconfigure the primary DNS server to assign fresh host name resolution records for the docking station.

Answer

Establish a plan of action to resolve the problem and implement the solution.
According to the CompTIA 6-step troubleshooting methodology, once the root cause of an issue has been confirmed by testing a theory (Step 3), the next logical step is Step 4: Establish a plan of action to resolve the problem and implement the solution. In this scenario, the root cause (DHCP scope exhaustion) was already confirmed, so planning and applying the fix is required next.

Step-by-Step Solution

1
Analyze the current stage reached in the CompTIA 6-step troubleshooting methodology.
The problem has been identified and the theory of probable cause (DHCP scope exhaustion) has been tested and confirmed.
Determining the completed steps allows identification of the correct sequential next step.
2
Identify the next sequential step following successful theory testing.
Step 4 of the methodology is establishing a plan of action to resolve the problem and implementing the solution.
The CompTIA troubleshooting model follows a strict order: 1. Identify problem -> 2. Establish theory -> 3. Test theory -> 4. Plan and implement solution -> 5. Verify system & preventive measures -> 6. Document findings.

Key Concept

CompTIA 6-Step Troubleshooting Methodology Sequence
Estimated Time:1m 30s
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Topics

Troubleshooting Methodology

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