A user reports that a specialized vector illustration software repeatedly crashes immediately after splash screen initialization on a Windows 11 workstation. The technician checks Reliability Monitor and identifies multiple critical APPCRASH events linked to a newly updated third-party overlay service and corrupted local user settings files. Which of the following actions should the technician take to isolate and resolve this issue? (Select TWO.)
- Disable the conflicting third-party overlay service using the Services management console (services.msc).Answer
- BPerform an in-place upgrade reinstallation of the Windows operating system.
- Reset or clear the application's cached user configuration files located in the %AppData% directory.Answer
- DExecute chkdsk /r from the command line to repair the system BCD file.
Answer
The technician should disable the conflicting third-party background overlay service via services.msc and clear the application's corrupted user settings stored in the %AppData% folder.
Disabling interfering third-party services in the Services console (services.msc) isolates the application from external process hooks that cause initialization crashes. Clearing corrupted configuration cache in the %AppData% directory restores default settings and eliminates crashes caused by malformed user data files.
Step-by-Step Solution
Key Concept
Isolating Windows application crashes using Reliability Monitor, background service management, and user app cache reset.