A technician is performing an internal battery replacement on a corporate laptop. In what order should the technician perform the initial steps to safely remove the battery?
- 1Shut down the laptop completely and disconnect the AC power adapter.
- 2Remove the bottom base enclosure cover screws and open the chassis.
- 3Disconnect the battery power cable connector from the motherboard.
- 4Remove the battery retaining screws and extract the battery from the chassis.
Answer
The technician should proceed in the following order: 1) Shut down the laptop completely and disconnect the AC power adapter, 2) Remove the bottom base enclosure cover screws and open the chassis, 3) Disconnect the battery power cable connector from the motherboard, and 4) Remove the battery retaining screws and extract the battery from the chassis.
Proper technician safety protocol dictates disconnecting AC power and turning off the device first, removing the bottom panel to access the internals, disconnecting the battery header to de-energize the motherboard, and finally unfastening and removing the battery.
Step-by-Step Solution
Key Concept
Safe Laptop Battery Removal Procedure