A network administrator receives multiple helpdesk tickets regarding an enterprise laser printer in the finance department. Users report that when sending print jobs to Tray 2, the printer makes a continuous spinning noise, but paper fails to enter the paper path, resulting in a persistent paper jam error message on the control panel. Upon inspecting the paper tray, the administrator confirms that paper is loaded correctly and meets manufacturer weight specifications, but the top sheet shows rubber traction marks without being pulled forward. Which of the following components is most likely causing this issue?
- Worn or dirty pickup rollersAnswer
- BFailing transfer roller assembly
- CMisconfigured DNS server settings on the printer
- DSkipping established troubleshooting steps by replacing the fuser immediately
Answer
Worn or dirty pickup rollers are the primary cause of paper failing to feed from the paper tray into the printer engine.
Worn or dirty pickup rollers lose their rubber grip over time due to friction and paper dust accumulation. When the roller turns against the paper stack without adequate friction, it slips and leaves smudged rubber traction marks while failing to feed the paper into the paper path.
Step-by-Step Solution
Key Concept
Laser Printer Feed Mechanism and Pickup Roller Degradation