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Difficulty: EasyCompTIA Troubleshooting Methodology

A network technician has established a theory of probable cause regarding a workstation's loss of network connectivity. According to the CompTIA troubleshooting methodology, which of the following actions should the technician take NEXT?

  1. Test the theory to determine the cause.Answer
  2. B
    Establish a plan of action to resolve the problem.
  3. C
    Verify full system functionality and implement preventive measures.
  4. D
    Document findings, actions, and outcomes.

Answer

Test the theory to determine the cause.
According to CompTIA's official troubleshooting methodology, once a theory of probable cause has been established, the next logical step is to test the theory to determine the cause (or re-establish a new theory if the test fails).

Step-by-Step Solution

1
Identify the current step in the CompTIA troubleshooting sequence.
The technician is currently at Step 2: Establish a theory of probable cause.
The scenario explicitly states that a theory has just been established.
2
Determine the next sequential step in the official CompTIA methodology.
Step 3 is 'Test the theory to determine cause'.
Before forming a plan of action or attempting fixes, the technician must test the theory to confirm if it is correct or establish a new theory if disproven.

Key Concept

CompTIA Troubleshooting Methodology Step Order
Estimated Time:45s
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Topics

CompTIA Troubleshooting Methodology

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