Question

Difficulty: MediumConfiguration and Change Management

During a scheduled maintenance window, a senior administrator applies a new security configuration baseline to a core enterprise gateway. Immediately after applying the change, automated monitoring indicates that key database servers have lost network reachability due to an unintended blocking rule. Which of the following is the immediate next step the administrator should take according to standard change management procedures?

  1. Execute the documented rollback plan to return the core gateway to its pre-change functional baseline configuration.Answer
  2. B
    Perform ad-hoc command-line interface edits on the live production gateway to troubleshoot and patch the missing rule.
  3. C
    Modify the default implicit deny rule at the bottom of the ACL to permit all traffic until the next maintenance window.
  4. D
    Convene an emergency Change Advisory Board (CAB) meeting while leaving the degraded gateway state active to request policy exemption.

Answer

The immediate next step is to execute the documented rollback plan to return the core gateway to its pre-change functional baseline configuration.
Executing the documented rollback plan is the required response when a change fails post-implementation testing. Reverting to the pre-change configuration baseline restores production service immediately without introducing unvetted configuration drift.

Step-by-Step Solution

1
Assess post-implementation validation results
Identified unexpected loss of database server reachability caused by the newly applied baseline configuration.
Post-implementation testing confirms that the change failed validation criteria.
2
Determine appropriate lifecycle procedure
Recognize that service outage triggers the predefined rollback conditions specified in the Request for Change (RFC).
Standard change management procedures require reverting failed changes immediately to minimize operational downtime.
3
Initiate rollback execution
Revert device configuration to the verified baseline taken prior to the maintenance window.
Restores full network connectivity and service baseline functionality before conducting root-cause analysis in a non-production environment.

Key Concept

Rollback Execution Trigger and Change Management Lifecycle
Estimated Time:1m 30s
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