Match each telemarketing scenario to its correct regulatory outcome under the Telephone Consumer Protection Act (TCPA) and National Do Not Call (DNC) Registry rules.
- A consumer whose auto policy expired 16 months ago, who is currently registered on the National Do Not Call Registry.Permitted: Falls within the transactional Established Business Relationship exemption timeframe.
- A prospect who submitted a request for a quote online 100 days ago, who is currently registered on the National Do Not Call Registry.Violation: Exceeds the maximum duration of the inquiry exemption.
- An agency that conducts telemarketing using a National DNC list downloaded 45 days prior.Violation: Failure to meet the mandatory registry synchronization timeframe.
- A producer in the Eastern Time Zone (EST) calling a prospect in the Pacific Time Zone (PST) at 9:15 AM EST.Violation: Non-compliant with statutory calling hours based on recipient location.
Answer
The 16-month expired policy matches the 18-month transactional EBR exemption. The 100-day quote request matches the violation of the 3-month inquiry exemption. The 45-day-old DNC list matches the violation of the 31-day synchronization rule. The 9:15 AM EST call to PST matches the violation of recipient local time calling hours.
Each scenario strictly corresponds to a specific numerical limitation under federal telemarketing regulations: 18 months for past clients, 3 months for inquiries, 31 days for registry synchronization, and 8:00 AM recipient time for calling hours.
Step-by-Step Solution
Key Concept
National Do Not Call Registry, Established Business Relationship (EBR) exemptions, and TCPA telemarketing time restrictions