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Difficulty: MediumConsumer Protection: Rights of Consumers, Exploitation, and Redress Mechanisms

An electronics retailer in Lagos displays a notice stating 'Goods once sold cannot be returned or exchanged.' A customer purchases a defective television that fails to function upon installation and demands a refund or replacement. Which regulatory agency has the primary statutory mandate to void this restrictive disclaimer and enforce the consumer's right to redress?

  1. Federal Competition and Consumer Protection Commission (FCCPC)Answer
  2. B
    Standards Organisation of Nigeria (SON)
  3. C
    National Agency for Food and Drug Administration and Control (NAFDAC)
  4. D
    Central Bank of Nigeria (CBN)

Answer

Federal Competition and Consumer Protection Commission (FCCPC)
The Federal Competition and Consumer Protection Commission (FCCPC) is legally empowered under the FCCPA to protect consumers against unfair commercial practices, invalidate oppressive trade disclaimers (like 'goods sold are non-returnable'), and mandate remedies such as repairs, replacements, or refunds.

Step-by-Step Solution

1
Analyze the nature of the consumer grievance
The store is attempting to enforce an illegal 'no return/refund' disclaimer on a defective product, violating statutory consumer rights.
Under Nigerian consumer protection laws, disclaimers excluding liability for defective goods are unlawful and unenforceable.
2
Identify the agency responsible for general consumer rights and redress enforcement
The Federal Competition and Consumer Protection Commission (FCCPC) holds the statutory authority to protect consumer rights and outlaw unfair trade terms.
While technical bodies like SON handle quality standards and NAFDAC handles regulated consumables, the FCCPC oversees general market conduct and consumer complaint resolution.

Key Concept

Consumer Protection Rights and Enforcement Agencies in Nigeria
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Topics

Consumer Protection: Rights of Consumers, Exploitation, and Redress Mechanisms

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