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Difficulty: MediumConsumer Protection: Regulatory Bodies (FCCPC, NAFDAC, SON) and Functions

A consumer purchased a new household refrigerator from a commercial retailer, but the appliance stopped working within two days. When presented with valid proof of purchase, the merchant refused to repair, replace, or refund the defective item. Which regulatory agency in Nigeria is statutorily empowered to investigate this complaint and protect the buyer from such unfair trade practices?

  1. Federal Competition and Consumer Protection CommissionAnswer
  2. B
    Standards Organisation of Nigeria
  3. C
    National Agency for Food and Drug Administration and Control
  4. D
    Nigerian Export Promotion Council

Answer

Federal Competition and Consumer Protection Commission
The Federal Competition and Consumer Protection Commission (FCCPC) is mandated by law to safeguard consumer rights, investigate complaints arising from defective goods or unsatisfactory services, and eliminate unfair commercial practices in the domestic market.

Step-by-Step Solution

1
Analyze the nature of the consumer dispute in the scenario.
The issue involves a refusal by a retailer to honor consumer rights regarding a defective purchased product, representing an unfair trade practice.
Regulatory bodies are differentiated by whether they handle product standardization, sector-specific safety (food/drugs), or general consumer rights protection.
2
Identify the regulatory body responsible for general consumer protection and dispute resolution in Nigeria.
The Federal Competition and Consumer Protection Commission (FCCPC) holds the statutory authority to investigate consumer complaints and compel remedies such as refunds, repairs, or replacements.
FCCPC handles direct consumer complaint resolutions and combats anti-competitive or unfair commercial activities across markets.

Key Concept

Statutory functions of consumer regulatory bodies in Nigeria, specifically distinguishing FCCPC (general consumer protection and trade dispute resolution) from SON (quality standardization) and NAFDAC (food/drug regulation).
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Topics

Consumer Protection: Regulatory Bodies (FCCPC, NAFDAC, SON) and Functions

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